A cloud queue management system works by enabling customers to join a queue remotely using
their mobile devices, or by checking in at a kiosk or a reception desk. The system then assigns
a ticket number and provides an estimated waiting time, which customers can track in real-time
using a mobile app or a display screen. The system also alerts staff when a customer is
approaching the front of the queue, and provides analytics and reporting tools to help managers
optimize staff resources, reduce wait times, and improve customer satisfaction.