CLOUD QUEUE MANAGEMENT SYSTEM
Simplify queue management at your events with real-time queue monitoring, virtual queuing, and automated notifications.
The Cloud Queue Management System (CQMS) is a software solution designed to streamline and optimize the process of managing queues or lines in various service-oriented environments such as exhibitor booths, retail stores, banks, healthcare facilities, government offices, and more.
Empower customers to choose their service, streamlining the flow, reducing wait times, and enhancing service efficiency.
Dynamically allocate employee resources based on real-time demand, fostering increased workforce efficiency.
Empower customers with virtual queuing and automatic notifications for a seamless experience.
Offer real-time visibility into queue statuses, effectively reducing customers' perceived waiting time and enhancing overall satisfaction.
Generate actionable insights by analyzing customer flow patterns, evaluating staff performance, and assessing service quality for continuous improvement.
Swiftly choose your desired service at the interactive kiosk, ensuring a seamless start to your queueing journey.
Whether it's through WhatsApp, SMS, or a physical printed copy, receive your queue number promptly, ensuring you're in the loop every step of the way.
Stay informed with live updates on the counter display, ensuring you're aware of your queue status at all times. Receive a notification when it's your turn, so you're ready to proceed.
When your queue number is called, proceed to your desired department hassle-free, ensuring a smooth and efficient experience from start to finish.
When the customer asks to join the queue by using the independent kiosk, they need to choose their desired service such as billing, inquiries, technical support, and so on.
The CQMS assigns the customer to a specific queue according to the service they chosen. The customer will then get their queue number as either a softcopy (Whatsapp/SMS) or hardcopy (print out).
Once their turn has arrived, the customer will be called by the counter or get a notification through their SMS/Whatsapp.
Attendees obtain a queue number by using the self-service kiosk.
The assigned queue number is sent to the attendee’s phone through SMS or WhatsApp.
The attendee can use their waiting time effectively, such as for exploring the exhibition while waiting for their turn.
When it’s their turn, the attendee will receive a real-time automatic notification via SMS or WhatsApp.