Queue Management System (QMS)
Queue Management System in Malaysia
A queue management system for clinics, banks, retail counters, government offices and event booths. Customers take a number by kiosk or QR code and are called by WhatsApp, SMS and display screen.
Overview
Queue setups for permanent counters and event booths
Frontdesk offers five queue management packages, from a fully digital web queue to self-service touch kiosks with thermal ticket printing and an optional lucky draw. Visitors enter their mobile number, receive a queue ticket by WhatsApp or SMS and follow live status updates. Staff call turns from wireless tablets, while overhead screens show the current numbers and your promotional videos.
Complete software and hardware bundle
Frontdesk supplies the hardware you need, including touchscreen kiosks, thermal printers, calling tablets and queue screens, with on-site technical support across Malaysia.
Integrations
- Our queue management system integrates with the WhatsApp Business API, SMS gateways, thermal ticket printers, touchscreen kiosks, wireless calling tablets and LED screen controllers.
- Capture customer phone numbers, send turn notifications and display live queue numbers at your counter or booth.
- For guest sign-up and arrival, combine this with our Event Registration and Check-In & Badge Printing.
Queue Packages & Hardware Modules
Queue setups, hardware options and add-ons
Fully Digital Mobile Virtual Queue
A paperless queue setup where visitors scan a QR code at your booth to open a branded web landing page and enter their phone number.
Best for
Touchscreen Self-Service Registration Kiosk
A floor-standing touchscreen kiosk where visitors key in their phone number to join the virtual queue.
Best for
Self-Service Kiosk with Instant Lucky Draw
A kiosk registration flow that allows visitors to join the queue and immediately spin a digital wheel or play a fast lucky draw.
Best for
Self-Service Kiosk with Thermal Ticket Printer
A registration kiosk equipped with a high-speed thermal printer that dispenses physical paper queue tickets.
Best for
Full Feature Kiosk with Thermal Printer & Lucky Draw
An all-in-one queue kiosk combining digital registration, physical thermal ticket printing, and instant lucky draw mini-games.
Best for
Wireless Staff Calling Tablet App
A dedicated tablet app for booth staff to view total waiting customers and call the next ticket number with a single tap.
Best forLive Overhead Queue TV & LED Display Unit
A high-definition screen that shows the numbers being served alongside your promotional videos.
Best for
Real-Time Queue Analytics & Traffic Dashboard
A reporting dashboard showing total visitors queued, average waiting time, numbers served and peak hours.
Best for
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AI built in
AI for people in the queue
Customers who know how long they will wait are less likely to walk away.
“How long is the wait?” answered
Customers ask on WhatsApp and get their position and estimated waiting time straight away.
Messages in the customer's language
Turn alerts and announcements are translated automatically into the language each customer chose.
Daily service summaries
Waiting times, busy hours and customers served are summarised into a short daily report, so managers can plan counter staff.
Business benefits
WhatsApp turn alerts, one-tap calling and live queue displays
WhatsApp and SMS turn alerts
Customers get a message on their phone when it is their turn, so staff do not have to shout numbers.
One-tap calling from a staff tablet
Counter or booth staff call the next number, recall someone who is absent or skip a missed ticket from a tablet.
Queue display screens
A TV or LED screen shows the numbers now being served, and can play your own promotional videos.
Runs on devices you already have
The queue runs in a browser on an existing tablet, Smart TV or PC, so there is no special hardware to buy.
Implementation
How the queue works, in four stages
Setup and branding
We set up the kiosks, staff tablets, ticket printers and display screen with your logo and colours, as a permanent installation or as a rental for an event.
Customers take a number
They enter a phone number at the kiosk, or scan a QR code with their own phone.
Staff call the next number
Staff tap Next on a tablet. The customer gets a WhatsApp notification and the display screen updates.
Who it is for
Clinics
Patients take a number on arrival and wait in the seating area, or outside, until they are called.
Banks and government counters
Visitors take a number at the kiosk and follow their turn on their phone or the display screen, instead of holding a paper ticket.
Retail outlets and service centres
Customers take a number at the counter, carry on browsing and come back when they are called.
Exhibition and roadshow booths
Visitors take a number by QR or kiosk and are called by WhatsApp or SMS, so the aisle stays clear.