Terms & Conditions

Background

We Frontdesk SDN. BHD. are a private limited company incorporated in Malaysia and are the owners and operators of https://www.frontdesk.my/. By using any of Our Websites or our mobile applications (for example our Android, iPhone and iPad, Windows apps) You accept that you shall be bound by our current Terms and Conditions and our Privacy Policy (collectively 'Our Website Conditions').

Our Website Conditions sets out the terms between You and Us under which You may Use or Access Our Websites. Our Website Conditions applies to all Users of Our Websites.

Our Websites are also made up of a number of specific Sites which deal with the supply of specific Products or Services to specified classes of users such as on a Subscription service or for advertisers. The supply or provision of such Products or Services to a User may be governed by terms of contract that may differ from or are in addition to Our Website Conditions. You hereby agree that these Additional terms ['Additional Terms'], shall apply to You in such an event, in addition to Our Website Conditions.

Where Additional Terms are applicable, then Our Website Conditions shall be read in conjunction with any applicable Additional Terms. If any terms and conditions contained in Our Website Conditions conflict with any terms and conditions contained within the Additional Terms, then the Additional Terms shall prevail over Our Website Conditions [and only to the extent necessary to resolve such conflict].

Any applicable Additional Terms shall be specified in the subject Website, and/or in the Products or Services 'Order Form', 'Customer's Order', 'Purchase Order', 'Request for Quotation', 'Request for Services' or 'Insertion Order' found at such Website or other contractual documents referred to thereat. You hereby agree that in such instances, those Additional terms shall also be applicable to You and Us in any agreement entered into between You and Us.

Frontdesk SDN. BHD. reserves the right to change the terms contained in Our Website Conditions or the Additional Terms at any time. You are responsible for regularly reviewing all applicable Contractual terms and Additional terms which are posted on Our Websites for the use of such Websites or for Products and Services provided or supplied.

If You do not accept Our Website Conditions, or the applicable Additional terms, do not use any of Our Websites. We do change Our Website Conditions, and our Additional terms, from time to time, so You should review them each time that You visit the Website/s.

Offer and Acceptance

No part of Our Websites, or of our Products or Services provided thereat, shall be deemed or intended to constitute a Contractual Offer to You. When You issue Your Order Form, Purchase Order, Customers Order, or Insertion Order [collectively 'Order Form'], such Order Form shall be deemed to be Your Offer for the purchase, hire, rental, license, supply or provision of the subject Products or Services. We are at liberty to Accept or Reject Your Offer. If We accept your Offer, We shall issue to You an 'Acceptance Confirmation' and an Invoice. Our acceptance Confirmation shall be treated as an "Acceptance' of Your 'Offer'.

Legal Capacity

Individuals

1. You may use any of Our Websites no matter what age You are so long as You agree to and abide by Our Website Conditions.
2. However if You wish to create an account, or to make an offer for the provision or supply of Products or Services, You may only do so if You are over the age of twenty one [21] and You register with us to open an account.
3. If You are below the age of 21, You may not open an account, register with Us or order Products or Services from us. If You seek to do so, You must obtain the consent of Your parent or guardian who can open the account, register with us, and order the said Products or Services [supposing that they are in fact agreeable to do any or all of those things].

Legal Persons

If You open an account to order Products or Services from us, and You act on behalf of a legal person [see definitions section below], You hereby warrant and undertake that You possess the authority to bind Yourself, Your principals or employers [or the legal person named by you] with whom You are engaged with or acting as employee or agent for.

Registration and Account Creation

1. As part of the registration and account creation process necessary to obtain access to certain of Our Websites, or of particular Products or Services, including those portions that require a fee or payment for access, You shall select a username and a password. You shall not:
   • Select a username already used by another person or very similar to that of another person which is likely to cause confusion.
   • Use a username in which another person has rights, without such person's authorization.
   • Use a username that We, in our sole discretion, deems offensive or inappropriate.
2. You shall provide to Us documentary proof of identity documents, such as scanned copies of Your Identity Card, Passport or Company profile, should such be necessary. We reserve the right to deny creation of Your account based on Our inability to verify the authenticity of the registration information or documents provided by you.
3. You shall be solely responsible for maintaining the confidentiality of Your username and password combination. You shall immediately notify Us in writing of any known or suspected unauthorized use of Your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of Your password or credit, debit, charge card or banking information.
4. You are fully responsible for all usage and activity on Your account, including, but not limited to, use of the account by any third party authorized by You to use Your username and password combination. The use of Your account by any individual under the age of twenty one (21) is strictly prohibited.
5. If the computer system on which You accessed Our Websites, or the Products or Services on Our Websites, is sold or transferred to another party, You are advised to delete all cookies and software files obtained by or through use of Our Websites or of the Products or Services used or accessed by You.
6. We reserve the right to terminate Your account, in Our sole discretion, at any time without notice. You may terminate Your account at any time by submitting feedback or through an email communication. Upon termination, You will receive an automated confirmation via e-mail that the request was received, and Your account will be terminated within five (5) business days. You are responsible for all fees and charges incurred up to the time the account is terminated. Notwithstanding anything else herein, We reserves the right to pursue any and all claims against any User of Your account.
7. Whether as an individual or as a business user, You agree to maintain only one account with us at any time for the Provision of any Product or Service, unless otherwise agreed between us. At the time of account creation, You certify that You have no other account(s) with us.

Payment Mediums

1. All payments must be effected in the currency of Malaysia (MYR), unless otherwise agreed in writing between You and Us.
2. Payments may be made using the following payment mediums:
   • By Credit Card, Debit Card or Charge Card.
   • By a Cheque issued by a Bank in Malaysia.
   • By an Inter Bank Transfer of Funds from Your Bank to Our Bank Account [Telegraphic Transfer].
3. Such other method as may be agreed between You and us.
4. The Products or Services ordered shall only be shipped, delivered or provided to You once We have received cleared payment of Our invoice.
5. For Services to be provided to you, the service will be activated upon Our receiving cleared payment from You against Our invoice.
   • Once payment has been cleared into Our Bank accounts, We shall provide You notifications by email advising You:
   • Of the cleared payment paid against Our invoice.
   • Of the shipment of Your Products.
   • Of the relevant particulars of Your subscribed for or licensed Products and Services, and any relevant activation codes, usernames or passwords, or download links for software or apps, which are applicable for such Products or Services.
6. Payments by Cheque shall comply with the following requirements:
   • Cheque Payment shall be Made in favour of: Frontdesk SDN. BHD.
   • And posted to this Postal Address : A-10-02, KOMPLEKS DANAU KOTA 67 JALAN TAMAN IBU KOTA SETAPAK KUALA LUMPUR 53300 MALAYSIA.
7. Where payment has not been received by Us within fourteen days of the issue of Our Invoice, We reserve the right to cancel Your order without any recourse by You. We reserve all of Our legal rights in such an instance for any costs, expenses or charges incurred by Us which We shall have the right to recover against You for such cancelled orders.

Intellectual Property

1. All Content included on Our Websites, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Frontdesk SDN. BHD., our affiliates or other relevant third parties. By continuing to use Our Websites you acknowledge that such materials are protected by applicable Malaysia International intellectual property laws, the applicable laws of other countries or under international law or conventions.
2. You shall not reproduce, copy, distribute, store or in any other fashion re-use material from Our Websites, unless otherwise indicated on the Websites, or unless given express written permission to do so by Us.

Third Party Intellectual Property

1. Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such Products or Services, as may be applicable.
2. You shall not reproduce, copy, distribute, store, or in any other fashion, re-use such material, unless otherwise indicated on the Websites, or unless given express written permission to do so by the relevant manufacturer, supplier or content owner.

Links to Other Websites

Your Websites may contain links to other sites. Unless expressly otherwise stated, these Websites are not under the control of Frontdesk SDN. BHD. or that of our affiliates. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them by You or any third party. The inclusion of a link to another site on Our Websites does not imply any endorsement or promotion of the sites themselves, of those in control of them, or of the Products and Services provided or supplied by such third parties on their Websites.

Links to Our Websites

Those wishing to place a link to Our Websites may do so only to the home page of our Website which is : https://www.frontdesk.my/ without prior permission. Deep linking (i.e. links to specific pages within our Websites) requires our express permission. To find out more please contact Us by email at support@frontdesk.my.

Use of Communication Facilities and Systems

1. When using the enquiry form, or any other contact or communication System on Our Websites, You should do so in accordance with the following rules:
   • You shall not use foul, obscene or vulgar language.
   • You shall not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist.
   • You shall not submit Content that is intended to promote or incite violence or any criminal act or conduct.
   • Your submissions are to be made using the English language only as We are unable to respond to enquiries submitted in any other languages.
   • The means by which You identify yourself must not violate these Website conditions or any applicable laws of the country where you access the world wide web.
   • You shall not impersonate any other person, particularly employees and representatives of Frontdesk SDN. BHD. or our affiliates.
   • You shall not use our Systems for unauthorized mass-communication materials, which include, for instance, "spam' or 'junk mail".
2. You acknowledge that Frontdesk SDN. BHD. reserves the right to monitor any and all communications made by You to Us or by Your using any of our Website/s Systems.
3. You acknowledge that Frontdesk SDN. BHD. may retain copies of any and all communications made to Us from Your use of our Website/s or through using our Website/s Systems.
4. You acknowledge that any information You send to us through our Website/s Systems or post on the forums/chat/community/blog or similar Services [interactive services], may be modified by us in any way and You hereby waive Your moral right to be identified as the author of such information works or materials. Any restrictions You may wish to place upon our use of such information, works or materials must and shall be communicated to Us in writing in advance and We reserve the right to reject such terms and associated information works or materials.

Accounts and Registration

1. In order to procure specific Products or Services on Our Websites or to use the forums/chat or similar interactive services, You are required to create an Account which will contain certain personal details and Payment Information which may vary based upon Your intended use of Our Websites and its Products or Services. By continuing to use Our Websites You represent and warrant that:
   • All information that You submit is complete, factual and truthful.
   • You have permission to authorize Payment to Us using the payment method designated by you.
   • You have permission to submit the relevant payment information to Us.
   • You will, on a continuing basis, and as a continuing obligation, keep such payment or banking information accurate and up-to-date. Your creation of an Account is further affirmation of Your representations and warranties which are made herein.
   • You will not share Your Account details, particularly Your username and password combination, with third parties or unauthorized persons.
2. Frontdesk SDN. BHD. accepts no responsibility or liability for any loss or damage incurred by You as a result of Your Account details being shared by You with any third parties. If You use a shared computer, it is recommended that You do not save Your Account details in Your internet browser.
3. If You have reason to believe that Your Account details have been obtained by another person without Your consent, You should contact Us immediately at support@frontdesk.my to suspend Your Account and cancel any unauthorized orders or payments that may be pending.
4. When choosing Your username You are required to adhere to the terms set out herein. Any failure to do so could result in the suspension and/or deletion of Your Account.

Termination and Cancellation

1. Either Frontdesk SDN. BHD. or You may terminate Your Account. If We terminate Your Account, You will be notified by email and an explanation for the termination may be provided. Notwithstanding the foregoing, We reserve the right to terminate Your account without giving reasons therefor.
2. If Frontdesk SDN. BHD. terminates Your Account, any current or pending orders or payments on Your Account will be cancelled and the provision of Products or Services to You will be cancelled.
3. Frontdesk SDN. BHD. reserves the right to cancel orders or payments without stating any reasons for the same. Such may be effected at any time prior to the processing of any payment by You or the commencement of any ordered for Products or Services.
4. If orders or payments are cancelled for any reason prior to delivery of the Products to You, or commencement of the Services, You will be refunded any monies paid in relation to those purchases or transactions.
5. If You terminate Your Account, any non-completed orders or payments will be cancelled and You will be refunded any monies paid in relation to those orders.

Payments

Any and all monies are due for payment on completion of the order or on the dates, or intervals specified in that Order as may be applicable, unless alternative arrangements are agreed between You and Frontdesk SDN. BHD..

Agreed Interest for late payments shall be charged at the rate of two [2] percent per month until all sums due and owing by You have been paid.

Products and Services Pricing and Availability

1. Where applicable, You may be required to select Products and Services which are packaged into different categories for different User requirements or types.
2. All pricing information, or fees or charges, for Products and Services on Our Websites are correct at the time of going online. You hereby agree that Frontdesk SDN. BHD. reserves the right to change prices, fees or charges and alter or remove any Special Offers, Promotions or Rewards from time to time as it deems necessary.
3. All prices fees or charges on Our Websites do not include GST, unless otherwise specified.
4. All prices fees or charges on the Website for the sale, subscription, supply, lease, hire or license of Products or services do not include GST.
5. The final price that shall be paid by You shall be itemized and specified in our Invoice which shall include the following items as are applicable:
   • GST [at the rate of 6%].
   • Delivery Costs [if applicable].
   • Insurance Costs [if applicable].

Provision of Services

1. Provision of Services shall commence when full payment has been received from you.
2. Frontdesk SDN. BHD. shall use its best endeavours to provide the Services with reasonable skill and care.
3. Provision of all Services shall be subject to Our Website Conditions and the Additional Terms which shall be applicable to the provision of particular Services as are Ordered by You.
4. In the event that the Services provided are not in conformity with Your Order and thus incorrect or incomplete, You should contact Us within Two [2] days to inform Us of the mistake. Frontdesk SDN. BHD. will ensure that any necessary corrections to the Services provided are made in a reasonable time frame.
5. Frontdesk SDN. BHD. reserves the right to make changes or alterations to the Services from time to time.

Provision of Products

1. Whilst every effort has been made to ensure that all graphical representations and descriptions of Products available from Frontdesk SDN. BHD. correspond to the actual Products, Frontdesk SDN. BHD. is not responsible for any variations from these descriptions.
2. Where appropriate, You may be required to select the required [size] [model] [colour] [number] [other features] of the Products that is to be provided or supplied to you.
3. Frontdesk SDN. BHD. does not represent or warrant that such Products will be available. Stock indications are not provided on Our Websites.
4. All pricing information on Our Websites for the provision or supply of Products are correct at the time of going online. Frontdesk SDN. BHD. reserves the right to change prices and alter or remove any promotions or special offers from time to time.
5. All prices on the Website for the sale, subscription, supply, lease, or hire of Products do not include GST/Sales and Service Tax [if applicable].
6. The final price that shall be paid by You shall include the following items as are applicable:
   • GST/Sales and Service Tax [if applicable].
   • Delivery Costs [if applicable].
   • Insurance Costs [if applicable].

Software or Applications ['Apps'] Supplied or Provided with Any Products or Services

1. Where any Products or Services comprises software or apps for use with the ordered Products or Services, such may be subject to an End User License Agreement ("EULA") or other contractual terms provided by a third party Owner or the Licensor, for the Use of the software or Apps by You. You hereby agree that in any such instances, You will comply with such EULA, or the Terms of Use of such software or Apps.
2. If such software or apps are not accompanied by a EULA, or Terms of Use, then Frontdesk SDN. BHD. grants to You a non-exclusive, revocable, personal, non-transferable license to use such software or apps, solely in connection with the Products and Services, and in accordance with Our Website conditions and any applicable Additional Terms relative to such Products or Services.

Title and Property and Risk of Loss or Damage

1. In a sale and purchase transaction, Title and Property in the Products will not pass to You until the full Invoice price for those Products have been received and credited into our Bank Account. Where payment has been received, Title and Property, and risk of loss or damage to the Products shall be deemed to pass to You when the Products are delivered to the Courier or shipping company.
2. Where Products are leased, hired or licensed for Your use, You hereby agree that Title and Property in such Products remain with Frontdesk SDN. BHD. [or other third party providers, suppliers or licensors] and You shall not deal with the Products in any manner that is in breach of the contract or terms of subscription, lease, hire, or license to use the Products. Unless otherwise agreed, You are obliged to insure the Products for 'ALL RISKS' whilst they are Used by You, or in Your care or control.
3. You hereby agree that if any Products have been provided or supplied to you, and You have not made payment of the purchase price, or the fees or charges for the subscription, lease, hire or license of such Products, then Frontdesk SDN. BHD. [or the Product Owners, Providers Suppliers or Licensors] have the legal right to enter Your premises and remove the subject Products from Your premises.

Delivery of Products

1. Frontdesk SDN. BHD. will notify You by way of email when your Products are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Products to be supplied to you.
2. Delivery of Products will only be made to a residential or business address in Malaysia, unless otherwise agreed in writing.
3. We will not deliver any Products to a P.O. Box address.

Returns and Refunds

1. Frontdesk SDN. BHD. aims to always provide high quality Products and Services that are fault free and undamaged. On occasions however, goods may need to be returned. Returns are governed by these Terms and Conditions.
2. If the Purchaser receives Products which do not match those ordered, or comply with the Product description or specifications, the Purchaser should contact Us within Ten [10] working days to arrange for the collection and return of such Product/s. The Purchaser will be given the option to have the Product/s replaced with those ordered (if available) or to be refunded through the payment method used when the Products were purchased. Refunds and replacements will be issued only upon our receipt of the returned Products at the address to which such products are to be returned.
3. If any Products purchased have faults when they are delivered, the Purchaser should contact Frontdesk SDN. BHD. within Ten [10] working days to arrange for the collection and return. Frontdesk SDN. BHD. is not responsible for paying the shipment costs for such returns. Products must be returned in their original condition, with all packaging and product documentation that were supplied. Upon receipt of the returned Products, the price of the Products, as paid by You, will be refunded to You through the payment method used when the Products were purchased.
4. If any Products develop faults within their warranty period, the Purchaser is entitled to a repair or replacement under the terms of the applicable warranty.
5. If Products are damaged in transit, and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to Frontdesk SDN. BHD. within Ten [10] working days. The Purchaser shall be responsible for return of the Product to us at the address designated by Us for returns. Frontdesk SDN. BHD. is not responsible for paying the shipment costs or insurance thereon which shall be wholly borne by the Purchaser. Upon receipt of the returned Products, the price of the Goods, as paid, will be refunded through the payment method used when the Products were purchased.
6. If the Products have been dispatched or have reached you, but You the Purchaser decides that they are no longer required, the Goods can be returned to Frontdesk SDN. BHD. within ten [10] days of receipt. Products can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Frontdesk SDN. BHD. or the Suppliers of the Products. The Purchaser is responsible for paying shipment and insurance costs if Products are returned for this reason.
7. If the Purchaser wishes to return Goods to Frontdesk SDN. BHD. for any of the above reasons, please contact us at support@frontdesk.my to make the appropriate arrangements with Us.
8. Frontdesk SDN. BHD. reserves the right to exercise discretion with respect to any returns under these Website Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
   • Any use or enjoyment that You may have already had out of the Goods or Products.
   • Any characteristics of the Goods or Products which may cause them to deteriorate or expire rapidly.
   • The fact that the Goods or Products consist of audio or video recordings or computer software and that the packaging has been opened.
   • Any damage to the goods or Products, even if they be superficial and the degree and extent to which the Goods or Products have been used.
9. Where Frontdesk SDN. BHD. accepts returns, Frontdesk SDN. BHD. shall be entitled to charge a Cancellation Fee for Goods or Products returned which are not defective or faulty but which have been used by the User.

Third Party Websites and Their Content and Materials

Certain Products and Services may involve the distribution of Your Submission to third party Websites over which Frontdesk SDN. BHD. has no control. In addition, Frontdesk SDN. BHD. may host or provide third party content on Our Websites or may provide links to products, services, Webpages, Websites and other content of third parties. You are responsible for ensuring that Your Submission complies with the terms of use associated with any such third party Websites and You understand that Your Submission and Your use of any third party Websites will be treated in accordance with that third party's Website's own terms of use and policies. Frontdesk SDN. BHD. does not endorse, warrant, promote or take any responsibility for, or make any warranties or representations pertaining to these third party Websites and such content, including but not limited to the content, availability, or functionality of such Websites and/or the Products and Services associated with them or offered on such Websites.

Dealing with Third Party Suppliers of Products and Services

You agree that Your dealings with Third Party Sellers, Suppliers, licensors or Service Providers [collectively "third party suppliers'] found on or through Our Websites including payment and delivery for any Products or Services offered thereat, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such Third Party suppliers, and You hereby irrevocably agree that Frontdesk SDN. BHD. shall not be responsible or liable for any claims or disputes You may have with such third parties, no matter for what reasons or causes.

Disclaimers

YOU HEREBY IRREVOCABLY ACKNOWLEDGE AND AGREE THAT:

1. Frontdesk SDN. BHD. makes no warranty or representation that Our Websites, or our Products and Services, shall meet Your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, or that it will be secure.