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E-Commerce Platform

Online store, orders, deliveries and counter sales managed in one system.

Discuss your workflow
  • Online Store
  • Order Management
  • Delivery Scheduling
  • Product Catalogue

Sound familiar?

Selling online should not mean juggling five tools

  1. Orders Are Scattered Across Different Channels

    Orders can be difficult to track. Without one central system, orders get missed, delayed or updated incorrectly.

  2. 2.Don't Know Which Orders Need Attention

    When every order looks the same, your team spends time checking orders repeatedly.

  3. Managing Products Takes Too Much Time

    Keeping product information updated across different platforms creates unnecessary work.

Clear skies ahead

Tools for selling online

  1. Online Store

    Give customers an easy way to browse products, add to cart and place orders online from any device.

  2. Order Management

    Track orders from Awaiting Payment to Paid, Processing, Ready, Scheduled Delivery, On the Road and Completed in one clear workflow.

  3. Delivery Scheduling

    Schedule deliveries, organise upcoming orders and give your team a clear view of what needs to be delivered and when.

  4. Product Catalogue

    Add products, update descriptions, manage categories and keep your online catalogue organised from one central dashboard.

  5. Pricing Management

    Configure product prices and update your selling prices quickly without having to manage multiple systems.

  6. Counter Sales

    Process manual counter sales alongside online orders so your business can manage different sales channels in one platform.

  7. SEO & Optimisation

    Optimise your product pages and online store structure to help search engines understand your content and improve your visibility in organic search.

  8. Centralised Management

    Keep your products, orders, sales and fulfilment workflow connected so your team always works with the same information.

Try it yourself

Fill a basket

Tap a product to add it, then check out. The products and prices here are samples.

Your flight plan

From Order to Delivery, Made Simple

  1. 1

    Customer Places an Order

    Customers browse your online store, select their products and submit an order.

  2. 2

    Payment Is Confirmed

    Once payment is received, the order moves into your workflow for processing.

  3. 3

    Your Team Processes the Order

    Staff can see what needs to be prepared and move the order through each stage.

  4. 4

    Schedule the Delivery

    Choose the delivery date and organise upcoming orders based on your schedule.

  5. 5

    Order Goes Out for Delivery

    Move the order to On the Road so your team has a clear view of deliveries in progress.

  6. 6

    Order Completed

    Once the customer receives the order, mark it as completed and keep a clear record of the transaction.

A closer look at the process

Every order on one board

  1. One System, Fewer Moving Parts

    Manage your online store, orders, products, pricing, deliveries and counter sales from one platform instead of switching between multiple tools.

  2. A Clearer Order Workflow

    Your team can instantly see which orders need payment, preparation, delivery or completion, reducing manual checking and unnecessary follow-ups.

  3. Easier to Scale

    As your product range and order volume grow, a centralised e-commerce platform gives your team a more structured way to manage daily operations.

Where it is used

  • Retailers selling both online and at the counter

    Online orders and walk-in sales are managed in one system, from the same product catalogue and price list.

  • Food, gift and bakery businesses with scheduled deliveries

    Orders are grouped by delivery date so the team knows what to prepare and send each day.

  • Wholesalers and distributors

    Customers place orders online and staff follow each order from payment through to delivery.

Frequently Asked Questions

Staff can update the order from the admin system and keep the latest order information visible to the team. This helps reduce mistakes when customers request changes before fulfilment.

Orders remain clearly separated by payment and fulfilment status, so staff can identify which orders are still awaiting payment before starting preparation. For LHDN e-Invoices on your bills and receipts, connect this system to our e-Invoice Integration.

Staff can use the delivery scheduling workflow to organise upcoming deliveries and keep scheduled orders visible, making it easier to coordinate fulfilment around delivery dates.

Yes. Product and pricing information can be managed from the admin backend, allowing staff to update selling prices while keeping the existing product catalogue in place.

Both sales channels can be managed through the same platform, giving staff one central place to maintain product information and record transactions.

Beginning our descent

Visit Us

Come to our showroom in Bandar Sri Damansara. Seeing and trying the system yourself is better than any brochure.

  • Showroom & Lab

    A-05-05, Ativo Plaza, No. 1, Jalan PJU 9/1, Damansara Avenue, Bandar Sri Damansara, 52200 KL

    +603 7890 2655

    hello@frontdesk.my

  • Technical Service Center

    A-06-07, Ativo Plaza, No. 1, Jalan PJU 9/1, Damansara Avenue, Bandar Sri Damansara, 52200 KL

    +603 7890 2655

Cleared to land

Tell us what you need.

No lengthy documentation needed. Just tell us your current workflow and operational bottlenecks. Our team will analyze your requirements and return with a practical implementation plan, system scope, and transparent pricing.

  • Free 1-on-1 consultation
  • Custom system architecture & workflow plan
  • Transparent scope, hardware specs, & cost estimate

Best for

    Business purpose

    Data capture and follow-up

    Implementation example

    Request a consultation