All ticket purchases are processed immediately upon confirmation of successful payment.
A confirmation email containing the order details and electronic ticket(s) (e-ticket/QR code) will be sent to the registered email address.
If you do not receive a confirmation within 24 hours, please check your spam/junk folder or contact our customer support team.
Delivery of Tickets
Electronic Delivery: All tickets are delivered electronically via email and may also be accessible through your Frontdesk account.
QR/Barcode Tickets: Each ticket contains a unique QR code or barcode that must be presented at the event venue for validation.
No Physical Shipping: We do not issue physical paper tickets unless explicitly stated by the event organizer.
Ticket Validity & Entry
Tickets are valid only for the event, date, and time specified.
Entry will be granted only upon presentation of a valid electronic ticket (QR code/barcode).
Customers are responsible for ensuring that ticket details match their intended purchase before completing payment.
Changes, Cancellations & Refunds
Event Organizer Responsibility: Frontdesk acts as a ticketing agent. Responsibility for event delivery, cancellations, or postponements rests with the event organizer.
Cancellations by Customer: Once purchased, tickets are non-refundable and non-transferable unless otherwise stated by the event organizer.
Event Postponement or Cancellation: In the case of event cancellation or rescheduling, customers will be notified by email. Refunds or exchanges will be processed according to the event organizer’s policies.
Refund Timeline: Approved refunds may take 7–14 working days to reflect, depending on your payment provider.
Customer Responsibilities
Ensure accurate email and contact details at the time of purchase.
Safeguard your e-ticket from unauthorized use. Duplicate or copied tickets will not be honored.
Arrive at the event venue on time, with valid identification if required by the organizer.
Customer Support
If you experience issues with ticket purchase, delivery, or entry, please contact:
Email: support@frontdesk.my
Operating Hours: Monday–Friday, 9:00 AM – 6:00 PM (MYT)
Limitation of Liability
Frontdesk is not liable for any losses, damages, or inconvenience caused by event cancellations, delays, or changes outside our control.
Our responsibility is limited strictly to the processing and electronic delivery of tickets.
Policy Updates
This Fulfillment Policy may be updated periodically to reflect changes in business practices or legal requirements.
Updates will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.
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