BACKGROUND

This Privacy Policy sets out the terms between You and Us as to the use and access of Our Websites by You. This Privacy Policy applies to all Users of Our Websites.

Your use of any of Our Websites means that You accept, and agree to abide by, all the terms stated in this Privacy Policy, Terms and Conditions and any applicable Additional terms which apply to You.

INTRODUCTION

FRONTDESK SDN. BHD. ("We") is committed to the protection of your Personal Data and takes the matter of protecting your privacy as a matter of paramount importance.

This Privacy Policy sets forth how we protect the privacy of your Personal Data under the Personal Data Protection Act 2010 ("PDPA").

WHAT PERSONAL DATA DO WE COLLECT?

The types of Personal Data that we collect directly from you or from third parties may include (but is not limited to) your name, address, contact details, credit/debit card number/s and expiry date, banking or financial information, residential or office address, billing address, and information relating to Products and Services that you often use on Our Websites.

HOW DO WE COLLECT YOUR PERSONAL DATA?

HOW DO WE COLLECT PERSONAL DATA FROM OUR WEBSITES?

Your IP Address

We use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is used to help identify you and your registration sign up or membership information and to gather broad demographic information.

User Feedback Form

Our Customer Care Feedback Form requires you to give us contact information (e.g. your name and email address) so that we can respond to your comments or queries. We use your contact information from the Registration form [or when you sign up] to send you information about ourselves. Your contact information is also used to contact you where necessary. Demographic and profile data are also collected at Our Websites. We use your Personal Data to tailor your experience at Our Website by showing you contents, or Products or Services that we think You may be interested in.

Information on Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from Our Websites and stored on your computer's hard drive. We use cookies in some of our web pages to store your preferences and record session information. The information that We collect is then used to ensure a more personalized service experience for Our Users. You can adjust settings on Your browser so that You will be notified when You receive a cookie. Please refer to Your browser documentation to check if cookies have been 'enabled' or 'disabled' on Your computer. You may adjust your setting so that you do not receive cookies.

WHAT DO WE USE YOUR PERSONAL DATA FOR?

ACCESSING/LIMITING/CORRECTING/UPDATING YOUR PERSONAL DATA

You may request to obtain information of your Personal Data, limit the processing of your Personal Data, and also update or make amendments to your Personal Data as below:

For account holders or registered customers, you may login to your account and update your Personal Data.

For every other customer, you may forward your request to support@frontdesk.my.

We will endeavor to provide the information back to you as soon as is practicable.

WITHDRAWING CONSENT

Please note that it is obligatory for Us to process your Personal Data, without which we will not be able to process your Orders for Products or Services and other transactions that You enter into.

Nonetheless, you may stop receiving FRONTDESK SDN. BHD.'s Promotional or reward program activities by:

TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?

We will not sell your Personal Data to third parties. Your Personal Data shall only be disclosed or transferred to the following third parties who may be located within or outside Malaysia for the fulfillment of the Purposes described hereinbelow:

HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

We do not retain your personal data longer than necessary for the fulfillment of the Purposes. However, relevant Personal Data may be retained subject to the conditions below:

We shall take all reasonable steps to ensure that all Personal Data is destroyed or permanently deleted when no longer required for the Purposes herein described.

SECURITY

No data transmissions over the Internet can be guaranteed to be 100% safe, secure or error free. Consequently, we cannot warrant the security of the information you provide to us. Once we receive your transmission, we make reasonable efforts to ensure its security on our systems. We use Secure Server Software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, this is not an ironclad 100 % fool proof protection. There is no absolutely failsafe or failproof system whose security systems cannot be breached by third party hackers or mischief makers. You hereby agree that We shall have no liability to you in the event of breach of our security systems by a third party hacker or mischief maker. If we learn of a security systems breach, we shall notify you of the same so that you can take appropriate protective steps to safeguard your critical data.

By using Our Websites, or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of Our Websites. We may post a notice on Our websites if a security breach occurs, or may send an email to you at the email address you have provided to us.

NOTIFICATION OF CHANGES

Please note that this Privacy Policy may be amended from time to time to comply with applicable laws and regulations, and such variations may be applicable to you.

Do revisit our Website from time to time to review our updates on our Privacy Statement.

INCORPORATION BY REFERENCE

This "Privacy Policy" shall be read in conjunction with our "Terms and Conditions" all of which shall be deemed to be incorporated herein by this reference.

CONTACT

For any queries, concerns or complaints in relation to our handling of your Personal Data or Our Personal Data Protection policies, please contact us at support@frontdesk.my.